SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's not just any ordinary piece of jewelry, it's a real stunner. The moment I laid my eyes on it, I was absolutely blown away by its sheer beauty and elegance. This isn't your run-of-the-mill accessory that you'd find in some random store. No sir, this one has an air of sophistication to it. The zirconia? don't even get me started how much it sparkles It catches the light at every angle and reflects off in such a way that makes the whole thing shine so brightly. You know when sunlight hits a diamond just right and creates those tiny little rainbows all around? Yeah, that’s exactly what happens with this baby here. And there is more to love about this ring than just its sparkling zirconia. What really had me sold is how adjustable it is! Now if you're like me who has fingers that swell up from time to time (thanks genetics), then you'll understand why adjustability can be such a lifesaver. There are no worries about sizing or whether the ring will fit because guess what - you can adjust it! But probably the most captivating thing about this ring is how much attention it grabs whenever I wear it out in public. People stop dead in their tracks to admire its beauty – talk about being an eye-catcher! So yeah, if anyone asks for my two cents worth on this gem of a ring: stunningly beautiful zirconia check; adjustable for comfort check; guaranteed head-turner double-check! An absolute must-have if you ask me.
The adjustability of the ring is a great feature - fits perfectly on any finger. Zirconia adds an elegant touch.
i'm in love with this ring! so shiny and pretty 😍 plus, i can easily adjust it to fit any finger
It’s dazzlingly gorgeous yet conveniently adjustable – perfect for every occasion!
Its sparkle rivals that of a diamond but at a fraction of the cost.
beautiful
If you're looking for something affordable yet stylish, you've found your match. This ring offers both beauty and convenience with its adjustable feature.
Bought one for myself, ended up getting another as a present because everyone kept complimenting mine!