SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally found a mat that actually traps the litter! No more stepping on stray bits around the house. Plus, it's waterproof so no worries about any accidents seeping through. 🙌
This double-layered beauty is what every cat parent needs! It's super easy to clean and keeps my floors spotless.
The way this mat traps litter is amazing. My floors have never looked cleaner
ain't gonna lie, this mat really does its job well. Keeps all that annoying litter in one place and cleaning up has never been easier or quicker.
Impressive
I got two fur babies at home and let me tell ya, this mat is a lifesaver for keeping their mess contained!
No more stray litter. Easy to clean. Highly recommend!
The design of this thing is genius - love how it catches all the excess litter from my cat's paws before he can track them all over my apartment!
a must-have for any pet parent
Not 100% sold on this product but hey, anything that helps reduce those pesky little grains from spreading everywhere gets a thumbs up from me 👍
This mat is the real deal - waterproof and efficient.
Honestly didn't think something as simple as a double layer could make such a difference in cleanliness...but here we are!
recommend
this lil' thing right here? total game saver man!! no more finding random pieces of litter underfoot anymore 😂
Absolutely love that it's water-resistant - makes cleanup so much simpler when our kitten has her 'oops' moments.
Saves time on cleaning, traps all the mess efficiently.
Never thought I'd be this excited about a cat litter mat, but here we are. The double layer is an absolute game-changer for cleanliness!
this thing's got two layers and it’s waterproof too! cleaning up after my kitty has never been easier 🐱