SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always struggled with blackheads and tried countless products, but nothing worked as well as this ultrasonic scrubber. The deep pore cleansing feature is amazing - it gets rid of all the dirt and oil in my skin without drying it out. Plus, I love that it's portable and rechargeable so I can take it with me wherever I go. It's also super easy to use with three modes to suit my skincare needs. My skin has never looked better!
Love the ultrasonic vibrations โ they really get deep into my pores and clear out all the dirt. I've noticed fewer breakouts since using this.
Great scrubber, I'm quite satisfied!
I can't believe how effective this scrubber is at removing blackheads. My nose has never looked better!
i'm so with this tool, it's super easy to use and i love that it's rechargeable.
love
The EMS microcurrent technology lifts my skin like magic! Itโs also reduced fine lines around my eyes. ๐
skin saver
it might look small but donโt be fooled, its power is immense when it comes to rejuvenating your skin!
Since adding this tool to my skincare routine, Iโve seen such an improvement in the elasticity of my skin๐
ok
recommend
๐๐๐๐
Who knew getting rid of acne could be as simple as using an ultrasonic scrubber? This thing works wonders on stubborn spots ๐
Finally found something that actually removes blackheads without causing pain or redness.
Impressed
Portable compact yet powerful enough for a deep cleanse - perfect for travel! Type-C charging makes life easier too. ๐๏ธ๐ผ
effective