SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This rolling seat is a lifesaver! No more back pain from bending over all day in the garden. It's sturdy, rolls smoothly and makes gardening so enjoyable now. Highly recommend!
Gotta say, this little contraption is pretty nifty. I've got arthritis and it really helps me keep up with my garden without killing my knees.
A practical solution for gardeners, saves your back and knees.
this thing rocks! i'm not young anymore but love to potter around in the yard. this seat has made that so much easier for me
I wasn't 100% sold on this product at first - seemed like another gimmicky tool destined to collect dust in the shed. However, after using it for several weeks now, I can admit that while it may not be perfect (the wheels could roll smoother), overall its benefits outweigh any minor gripes.
Easy to use, comfortable seating, makes gardening a breeze!
bought one of these bad boys last month and haven’t looked back since! great quality + super handy = happy gardener 😉
i absolutely adore this - no longer do i dread tending to my roses 🌹 saves time and energy plus keeps clothes clean as well!
Perfect companion for long gardening sessions. Highly recommend.
This garden helper right here deserves some serious props! Makes weeding less of a chore by taking off pressure from your lower back.
A real time-saver! No more constant up and down.
this seat has been a godsend for my dad, who loves gardening but finds it hard on his joints. he says it’s super comfortable and easy to maneuver.
This rolling work seat is fantastic! Gardening used to be such a pain (literally), but now I can enjoy my hobby without all the discomfort.