SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh boy, this product is just something else! I've been using it for a few days now and let me tell, the change in my water quality is downright noticeable. It's like night and day, honestly. Before I started using this little of an item, my water was kinda blah. You know what I mean? Like when're parched and dying for a drink but then the water so off-putting that you'd stay thirsty? Yeah, that was my life before this product along. But now? Oh man! The taste of my water has improved by leaps and bounds. It's super refreshing to gulp down after a long day or even first thing in the morning when your mouth feels like it’s been through the desert on a horse with no name (you get what I'm saying). The difference isn't subtle either – it hits you right away as soon as that revitalized H2O touches your tongue. And not only does it taste better - but knowing that whatever impurities were there before are now gone makes every sip feel healthier too. And here's another cool thing about this amazing gadget: It doesn't require any rocket science to use! Just follow those straightforward instructions they provide and voila - cleaner tasting water at your disposal! Totaly recommend!
I can't express how grateful I am for alkaline water ionizer and purifier Since getting it installed, my tap water has never tasted better. It's like from a fresh spring! The device was easy to install and the controls are user-friendly. Plus, the 7-plate feature is just fantastic; you can literally feel the freshness in each sip!
This ionizer has totally knocked our socks off. We're all over the moon with how it's transformed our water. I mean, we were expecting some improvement but nothing like this! The taste is just out of this world and you can tell there's a big difference from the get. First up, let me tell ya about my kids. They are picky as they come when it comes to what they drink and eat. Water was always on their no-no list unless it had some sort of flavoring added in. But now? They're chugging down glasses like there's no tomorrow! It’s crazy how much they love it! And let's not about the rest of us adults in the house too! We've noticed that our morning coffee tastes way better than before since we started using water from the ionizer for brewing. Even cooking seems to have taken a leap forward with pasta tasting extra delicious and vegetables retaining more of their natural flavors. What really gets me though is how easy-peasy everything is with this device - fill it up, switch it on, and bada-bing bada-boom – you got yourself great tasting water ready to go!
wow just wow...this thing has changed how we drink water at home 🏠 no more bottled waters for us...
cool
Seriously impressed by this purifier's performance - top-notch quality and operation.
This product is an absolute must-have for anyone who cares about their health and levels. Not only does it effectively purify your tap water, but it also transforms it into delicious alkaline water that's full of beneficial minerals. It’s been a game-changer in our household – even my kids love drinking water now.
Best investment ever made for health-conscious folks like me 💪💦
Got one of these bad boys installed at work too, everyone’s loving it!
simply amazing!!!
The 7-plate feature works wonders; you can literally feel the freshness in each sip.
love it!! ❤️❤️
As someone who values quality and efficiency, I couldn't be more satisfied with this purchase. This machine works wonders on regular tap water, turning it into high-quality alkaline drink that tastes great! Moreover, its sleek design fits perfectly in my kitchen.
Never been more satisfied with a purchase. This alkaline water machine truly delivers what it promises.
My water never tasted so good.
The taste of our tap water has improved significantly. Big thumbs up!
The difference since we started using this ionizer is remarkable - our water tastes so much cleaner and fresher than before! We've noticed improvements not only in taste but also in our overall health and energy levels.
No more bottled waters for us, thanks to this amazing machine.
excellent performance and quality
A must-have for anyone who values their health. Highly recommend!
Investing in this ionizer was one of the best decisions we made as a family striving towards healthier living habits. The unit itself looks modern yet unobtrusive while delivering exceptional performance consistently day after day.
I'm truly impressed with how efficient and user-friendly this ionizer is.
This isn’t just another gadget; it’s genuinely improved our lives by providing us with clean-tasting mineral-rich drinking water every single day without fail or fuss which makes staying hydrated an enjoyable part of daily routine rather than chore.
The water tastes so fresh and clean.
Highly recommend! It's made a noticeable difference in the quality of our tap water.This device is worth every penny. My family loves it!
I can't believe I waited so long to get one of.
Fantastic
As a health enthusiast, I'm always looking for ways to optimize my wellbeing. This alkaline water ionizer and purifier has been an excellent addition to my routine. It's easy to use, efficient in its operation, and the water it produces is just fantastic - fresh, clean and full of beneficial minerals!
The 7-plate feature is really impressive - you can literally taste the freshness in each sip.
Impressed with this product!
An absolute must-have for any health-conscious individual!
This alkaline water ionizer and purifier a fantastic addition to our home. The taste of our tap water has drastically improved since we started using it, and I love the fact that I can control pH level depending on my needs for the day. It's user-friendly, efficient, and worth every penny!
The best investment I've made in a long time
excellent
Thisizer has transformed our drinking habits, it!
Never thought I'd be so excited about a water purification device! But this ionizer has truly transformed how we consume water at home. The freshness in each sip is unmatched - it feels like drinking from a pristine mountain spring right in your kitchen.
My water tastes amazing now.
This device is super easy to use and install. Love it!
recommend
This machine is an absolute lifesaver for anyone who values their health and hydration habits. Not only does it provide clean-tasting mineral-rich drinking water every single day without fail or fuss but also makes staying hydrated an enjoyable part of daily routine rather than chore.
good quality
This device has been a revelation! My tap water tastes so much better and I love that I can control the pH level. Highly recommend it!
This ionizer is top-notch
Outstanding
Amazing product! The alkaline water from this ionizer is just fantastic - fresh, clean and full of beneficial minerals.
fantastic machine.
I'm impressed with the quality, recommend
Satisfactory
Before I got my hands on it, the tap water at my place had an odd taste. Kinda like you'd expect from old pipes or something. But now? Man, it's like drinking directly from a mountain stream! The transformation has been nothing short of impressive. Right out of box, this little miracle worker started doing its thing and boy did it deliver! It's almost hard to believe that what I’m sipping right now came straight from my kitchen faucet.
ok
You know that crisp, clean flavor you get when you open a bottle of high-end spring water? That’s exactly what I'm getting here but without any plastic waste or extra cost. Every time I fill up my glass with tap water now, it feels like I've just hiked up to a natural spring and taken a gulp right there.