SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh boy, let me tell you about these grill mats! I'm absolutely head over heels for them. First off, they are great when it comes to keeping my grill spick and span. No more scraping off stubborn burnt bits or dealing with greasy grates after a BBQ session. These mats have got that covered! Now, you might be thinking - does using a mat affect the taste of your food? Well, rest assured because the answer is nope! The food tastes just as lip-smacking good as it would if you were grilling directly on the grates. Whether it's juicy burgers, succulent steaks or even delicate fish fillets - everything cooks up perfectly without losing any flavor. What’s more? They're super easy to use too! Just lay one down on your grill before firing it up and voila – ready to cook some delicious grub without worrying about post-BBQ cleanup. And here's another cool thing: they’re reusable which means less waste in our landfills. So not only do these mats make your life easier but also do their bit for Mother Earth. So yeah, get yourself some of these bad boys pronto! You won't regret it one bit.
no more scrubbing the grates for hours, just toss it in the dishwasher and you're done. 😊
Superb
These grill mats are a must-have for any BBQ enthusiast!
These are a lifesaver when it comes to BBQs - no more flare-ups or lost veggies through the grates.
impressive
i've been using this mat for weeks now, best decision i made. makes cooking so much easier 👍Great quality, durable and easy to clean! The non-stick feature is simply fantastic.
barbecuing has never been simpler with these reusable mats. they make everything taste better too!
ok
Incredibly easy to clean, and makes grilling a breeze.
Recommend
Absolutely love them! No more food sticking on my grill.
Durable, reusable and non-stick - what more could you ask for?
worthwhile