SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, just a 3-hour charge and I get up to 80 minutes of grooming time. My cat loves the gentle touch of this comb 🐱💕
This tool is amazing! It's compact and easy to handle, making grooming my kitty a breeze.
I love how versatile this pet hair straightener is. Not only does it straighten but also detangles and massages. My fussy Persian couldn't be happier!
The steam function on this comb works wonders on my Maine Coon's fur - leaving it shiny and smooth without any breakage.
Finally found something that works for all my cats regardless of their fur type. And they enjoy every moment of the grooming session too!
👌
No more tugging or pulling at matted fur thanks to the efficient design of this product.
this has made grooming so much easier with its ergonomic design, no more struggling or discomfort for me or my furry friend 😺
Charges quickly and lasts long enough
The generous water tank capacity ensures ample steam which somehow relaxes our cat during his grooming sessions. He purrs like never before!
This little gadget has been great! The size makes it easy to maneuver around even in tight spots while keeping your hand comfortable.
Gotta say, I am amazed by how well the steam-powered feature manages my tabby’s unruly curls - such brilliance indeed!
I'm satisfied
The steam function makes the fur so manageable and shiny. My Siamese looks like she just stepped out of a salon!
Love how this comb is designed to meet the grooming needs of any cat breed effectively. No more buying different combs for different cats.
i'm impressed with the quick charging time and long usage period... it’s perfect for our multi-cat household 😊
This product has been great at making my rescue kitty comfortable during her grooming sessions. She actually enjoys being brushed now!
A must-have pet gadget! The generous water tank capacity ensures ample steam for smoother grooming experience.
The steel needle comb is soft yet effective, leaving my cat purring happily throughout the session.
No more wrestling with tangled fur! This versatile tool does an amazing job at detangling without causing any discomfort to our furry friend.
Last but not least, I appreciate that I can use it on all breeds - long-haired or short-haired; curlies or straights - they all enjoy their pampering sessions equally