SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was a bit skeptical when I first bought these 8-inch titanium-coated thinning shears, but boy have they proven their worth! They're incredibly sharp and durable - no signs of dulling even after several months of use. The grip is comfortable and fits perfectly in my hand which makes grooming sessions so much easier. My pet used to squirm and fuss during grooming, but now he sits still as the shears glide effortlessly through his coat without pulling or tugging at his hair. It's made our grooming time stress-free and enjoyable for both of us.
These shears are a dream come true!
no more struggles with matted fur.
As an owner of two long-haired cats, keeping their coats well-groomed has always been a struggle until I found these fantastic thinning shears. Their size is perfect – not too big nor small – just right for precise trimming while being gentle on my pets' skin. The titanium coating ensures longevity and sustained sharpness; it's quite impressive how they've maintained their performance over time with regular use! Plus, the design reduces wrist strain which is such a relief considering how often I need to groom my fur babies.
I can't believe how well these work!
good quality
What sets these thinning shears apart from others that I’ve tried in the past are its top-notch quality and ergonomic design. The 8-inch length provides optimal control for accurate cuts while ensuring comfort during extended periods of use - something essential for me given that I have three dogs with different types of coats to manage! Moreover, the titanium coating guarantees durability without compromising on efficiency; it slices through thick furs like butter making each session less tiresome than before. To sum up: These are superior-quality shears that deliver professional results every single time!
Love them!
recommend