SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, let me tell you about this ice cream maker. You know the feeling when something just blows your mind? That's exactly happened here. This little is like having my very own personal dessert chef right in my kitchen, no joke. The first thing that caught my eye was its seven one-touch programs. I mean, how cool is that? It's not every day you find an appliance that simplifies things to such a degree. Just press a button and voila! Your favorite frozen treat starts taking shape without any fuss or hassle. You might think it sounds too good to be true trust me on this one - it’s as real as it gets. The convenience factor alone makes this bad boy worth every penny. No more wrestling with complicated settings or instructions that read like they're written in another language. I've had plenty of those ‘do-it-yourself’ attempts at making homemade ice cream before and let’s just say... they didn’t end well. But with this machine, even an amateur can whip up some seriously delicious desserts in no time flat. And don't get me started on the variety of treats you can create! From sorbet to gelato to yogurt – there are so many options for satisfying your sweet tooth whenever cravings hit hard! So yeah, if you’re looking for something easy-to-use that delivers big on flavor and versatility then look no further than this incredible ice cream maker - because honestly folks, it doesn't get much better than this!
🍦💗 This gadget is the real deal! I've made sorbets, gelato and of course, ice cream - all with just a push a button. A must-have for any sweet tooth!
I'm loving how versatile this machine is. Not only does it make excellent ice cream but also other frozen delights too! Great buy.
this thing rocks!! i can make whatever flavor i want whenever I want... its super easy to use and clean up is quick.. 👌
really cool
The one-touch programs on this machine have simplified my life significantly. Now making homemade ice-cream isn't an all-day affair anymore.
Made mango sorbet last night and it was divine 😋 Love that I can whip up such professional-tasting treats at home now!
This machine has been worth every penny spent! The variety of desserts you can create with it are endless.
i used to think making homemade ice cream was hard but not anymore.. thanks to this little gem 💎
It's amazing how much money we're saving by making our own frozen yogurts and sorbets at home now instead of buying them from expensive specialty shops.
So impressed with this purchase. It's user-friendly, efficient and makes delicious ice creams every time.
I've tried making gelato, sorbet, yogurt popsicles... you name it! And each one turned out perfect thanks to the 7 programs on this machine.
This multi-purpose maker has upped my dessert game like nothing else. Guests are always impressed by the homemade ice cream I serve them now.
this thing is amazing!! makes perfect ice cream everytime.. so creamy and rich just like store bought ones but without all those additives 🤗