SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this massager for my grandmother who frequently experiences low back pain. She finds it incredibly useful, using it daily on her waist. Seeing her enjoy and benefit from it brings me immense joy.
The massager works wonderfully. It's important to have clean skin for the sticky pads to be effective. The pulse intensity varied, but getting replacement pads was easy and affordable. Overall, it's a valuable tool for regular use.
I was so impressed with the first one that I bought another. It's perfect for easing tension and muscle spasms. My teenagers find it incredibly useful after sports activities.
I got this for my husband who constantly deals with pain. It's versatile, providing stimulation wherever he places it - on his legs, back, or arms. He loves it, and it's been a great purchase for us.
I have sciatic nerve damage and use the pads on my lower back for work. Although they tend to slip when I sweat, I'd appreciate it if they could stick better. The device itself is very helpful.
The device offers more intensity than I anticipated, delivering both electrostimulation and massage. It's perfect for travel, providing a pleasant surprise with its massage capabilities.
This massager is incredibly effective, maintaining a good charge and offering powerful performance. It's rechargeable, easy to apply, and perfect for targeting specific areas without the annoyance of cords.
It significantly helps with my chronic back pain, reducing my need for medication. The pads don't last as long as advertised, but its daily effectiveness makes it worthwhile.
This massager worked wonders for my husband's back, helping him stand straight in just a few hours. It's user-friendly, prompting us to buy additional units for our friends and family.
I'm amazed at how powerful this compact unit is. It adheres well and is simple to operate. I mainly use it on my back and shoulders for relief.
It provided much-needed pain relief from a severe back injury. Its ease of use and power, despite being small, were impressive.
This device has been a miracle worker for my neck and shoulder pain and spasms. No wires make it easy to use, especially after long hours on the computer.
It's so easy to carry around, and I use it whenever I'm in pain. Its portability is a huge plus.
I love using it at home for knee pain and other body aches. Its convenience is unparalleled for in-home use.
It's fun to see muscles jiggle and react to this device. It's been an interesting experience.
For first-time users, it’s a unique experience. It feels like a mild shock but effectively removes pain. It's easy to use, portable, and great for persistent, annoying pains.
For such a small device, it's surprisingly effective. It's easy to carry and reapply.
Extremely helpful for quick pain relief, especially after long retail workdays. It's a boon for occasional lower back pain.
It instantly alleviated the knot in my back. I highly recommend it for quick relief.
I didn’t expect it to work on my knees, but this little device has been amazing.
While it doesn’t stick for very long, it's effective in providing temporary pain relief.
Simple and effective, this massager gets the job done without any hassle or discomfort.
I love that this massager is wireless, making it incredibly convenient for use anywhere. The automatic shut-off feature after 15 minutes is a thoughtful addition.
I was initially skeptical, but this device proved to be fantastic for alleviating my chronic neck pain after a short learning period.
I was so pleased with this massager that I bought one for my nephew to help with his back issues.
This portable massager is suitable for various therapeutic needs. It's an excellent value for the money.
This device helped me regain sensation in my foot after nerve damage from surgery. It's portable and effective, though a bit more flexibility would be ideal.
I own two other massagers with cumbersome cords. This one is a game-changer - compact, wire-free, and perfect for use on the go or at the office.
The massager has an appealing look and is surprisingly lightweight. I haven't tried it yet, but it certainly looks promising.
Fantastic product for its price. I was so impressed that I ordered a few more and gave them to friends and family as thoughtful gifts.
This massager was incredibly relaxing. I used it on my neck and it worked wonders in relaxing all my muscles, providing much-needed relief.
This device is a lifesaver for my tired and sore muscles. I'm extremely grateful for the relief it provides.
It significantly relieves my waist pain and has impressive strength. I'm very pleased with it.
This compact machine is fantastic for massaging away stress and tension.
Initially, the directions were challenging, but once we got the hang of it, the massager worked fantastically. The wireless feature is a significant advantage.
Placing it on my lower back gave me great pain relief. Thank you for such an effective product.
This device packs a powerful punch. It's small but incredibly effective and delivers great value.
It does a fantastic job of relaxing muscles, almost feeling like you've had a full workout.
This device surpassed our expectations. It has been particularly helpful for my husband's back issues.
Easy to use, this product has been a great help with my low back pain. I haven't found any downsides to it yet.
The packaging was thorough, and despite its small size, the massager works wonders.
I really appreciate being able to use it while driving. It's convenient and allows me to multitask while relieving back pain.
I've had muscle spasms in my mid-back that nothing seemed to help with. This device has been a major aid in managing the discomfort.
The different modes of operation are a huge plus, offering significant relief from pain.
This device is straightforward to use and has been effective in pain relief. I'm optimistic that with continued use, I'll return to my normal state.
It's been effective in alleviating my shoulder muscle ache, especially useful during long travels. My husband uses it under his shirt for shoulder pain relief while driving.
This device has been a blessing, as it helps me regain sensations in my feet and legs.
Great for targeting small areas, this powerful massager does an excellent job in providing relief.
This is a nice hands-free massager, allowing for a comfortable and effortless massage experience.
Having this portable massager has been a game-changer. My hands are now free, making it easier and more convenient to get relief anywhere I go.
This product works really well, and I recommend it for quicker recovery and betterment.
Using it on my neck provided great relief, thanks to the pulsing stimulation.