SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, I can't believe how much this slip rope leash has improved our walks! My furry buddy is a big one and he used to pull like crazy. But now? It's like and day. This leash gives me so much more control over his movements without hurting him at all. Plus it's super sturdy feels like it will last for ages. The heavy-duty aspect of this product really shines through in its quality and durability, which is exactly what we needed for my energetic. I'm beyond satisfied with the purchase 🐕👍
Best investment for my energetic pup. The slip rope design is perfect for training and the quality is top-notch!
Excellent
i've tried out many leashes before but none have come close to this one honestly i was skeptical at first because of how simple it looked but boy was i surprised once i started using it not only does the slip rope design make training easier but you can tell that they didn't skimp on materials either the thickness of the rope is perfect providing a comfortable grip while also ensuring that your dog won't be able to break free easily if you're looking for something reliable that'll keep up with your active pet then look no further 😃
I'm impressed with this heavy-duty leash. It’s durable, secure and helps me manage my large breed dog on our daily walks.
recommend
Durable
Love this product! Finally found a reliable solution for walking my escape-artist of a dog. Quality material, great design!
This slip-rope style leash has been an absolute blessing in managing my lively terrier mix! She’s always had a knack for wriggling her way out of traditional collars or harnesses, making walk time stressful rather than enjoyable. With this leash though, she stays secure yet comfortable throughout our entire stroll around town – no more worrying about potential escapes! And let’s talk about durability: from its robust construction to its hefty feel, everything about this product screams 'quality'. For anyone tired of constantly replacing worn-out leashes (like myself!), give yourself peace-of-mind by investing in such an excellent tool.
ok
This leash has been a lifesaver! It's sturdy, easy to use and provides excellent control during walks. My dog seems comfortable too.
satisfactory