SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product was simple to put together with easy instructions. No extra tools needed, everything was included. The cat tower is attractive and blends well into our living room. I was pleasantly surprised that my cat does play with the attachments. Especially if I place to dangling ball up on the platform. She immediately has to jump up and knock it off. The product is stable and even when she jumps from the couch or makes a running start it doesn’t tilt or wobble. Overall very pleased and would recommend for small or medium size cats. She definitely gets some exercise while playing, especially when the kids play with her.
worthwhile
I got this for my 6 week old kitty. It was easy to set up and sturdy. She took right to it and spends a lot of her time scratching. Climbing. Also loves the springy ball. Good value.
My cat loves this cat tower! It was super easy to assemble (about 15 minutes), and for the price it is pretty nice and big. Obviously not the highest quality material, but sturdy enough to hold up to my cat's frenzied climbing and jumping. My cat is on the smaller side, so it is perfect for her (around 8-9 lbs), but I do think bigger cats might have trouble sleeping in the cubby since she fills it almost completely up when she is curled up in there, so keep that in mind if you have a chonker. Also I had to wedge a piece of cardboard under one of the sides because it wobbled a bit. I've only had it a few days, but it has already become my cat's favorite hangout spot!
Excellent
Worth every freaking penny.... i was super skeptical if my cat would even use it. I actually bought it as a step up to the top of my bookshelf which was a monster jump to reach from my shoe bench and it fit in the space perfectly and works like a dream. It's not the sturdiest if you have larger cats that are super psycho parkour kind of nuts. The hardest part was the house part and feeling around with the hex key, takes a lil' time and some cuss words but it's doable. My cat is about 12lbs and the bed parts are bit on the small'ish side but he makes it work and curls up or leaves a leg or two hanging off. Super easy to assemble. He doesn't use the scratchy post parts very much but for me it serves its purpose.
Super easy assembly (took me like 30 minutes to put together) instructions were clear and easy to follow. My cat loves it. The night of putting it together I woke up looking for my cat and she ditched me to sleep on the top part of this. Good quality, it’s tall and it’s pretty sturdy.
I love this cat tree!! Took 30 mins to assemble super easy, my kitten immediately started using the cat tree before I even finished building her little territory . Thanks! Would highly recommend be careful with the cat scratching pole it poked me during assembling due to the material which is made for cats .
Sturdy and good quality material.
I think this might be on the small side for larger cats, but our 8.5 pound kitty loves it. It's easy for her to get from level to level, and she loves to nap on the highest perch. Although assembly took some time, it was not difficult.
Satisfactory
Easy to assemble. My 4 year old even helped put it together. Sturdy for what it’s meant for and the price. But I think any car tower could tip over. We have had ours set up for about a month now and it’s been very sturdy. Had to remind the kids that if they aren’t a cat then they don’t need to be on the cat tower. It fits nicely in our living room. It’s not bulky or have huge over hangs.
This cat tree is great! It was pretty easy to assemble (mostly just screwing together the parts) and it's sturdier than I expected! The price is decent for the size of the tree. My cat really likes the scratching posts and the little square cubby. It's a good height for cats to use to look out the window too which is nice. So far the condition has not changed, but I haven't washed it fully so I'm not sure how it will hold up after that. Happy cat!
ok
Our cat loves this tower. He sleeps on each of the levels and scratches on the posts
I bought this cat tree for my two cats and it has plenty of space for both of them and they love sleeping on it. It was surprisingly easy to build and feels a little sturdier than some other cat perches that I've purchased in the past.