SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this dress is absolutely stunning. The moment you lay your eyes on it you'll be like 'Whoa!' because that's how gorgeous it is. First things first, the fit of this baby is just spot on! You know how sometimes you order a dress and when it arrives, either it's too tight or too loose? well no such issues here. This one fits like a glove as if it was tailor-made for me. It hugs all the right places while giving enough room for comfort - truly perfect! Now let’s talk about its off-shoulder design which adds an oh-so-chic touch to the whole look. There's something undeniably elegant about showing just a hint of shoulder – not too much but just enough to make heads turn in admiration. And trust me, with this dress on, turning heads will become your new normal. The elegance factor doesn't stop there though; every detail of this piece screams sophistication from miles away! From its flattering silhouette that accentuates your curves beautifully to its high-quality fabric that makes you feel like royalty - everything about this dress is downright fabulous. And don’t even get me started on how versatile it is - whether you're going out for a fancy dinner date or attending an upscale event at night – slip into this beauty and voila! Instant glamour upgrade. All in all, I'm head over heels in love with this stunner of a dress and can't recommend it highly enough! So ladies if you’re looking for something sassy yet classy then trust me – go grab yourself one ASAP before they sell out because believe me they will!
This glittery made me feel like a star at my friend's party it’s so flattering!
i love how comfortable this dress is despite its luxurious look.
My wife looked absolutely breathtaking in this elegant off-shoulder piece. She was glowing all night long.
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I wore this to a wedding reception and got so many compliments! It's definitely going to be my go-to for special events.
the fit was just right, not too tight or loose, just perfect 👌
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Bought it for my girlfriend as a surprise gift... she loved it! Said it made her feel beautiful.”
the glitter detail adds just the right amount of sparkle to make you stand out.✨
i felt sophisticated and sexy at the same time in this dress.
This mini-dress is an absolute steal! It looks way more expensive than it actually is.