SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a dog owner, I know the struggle of finding a toy that can withstand the powerful jaws of my furry friend. This squeaky chew toy has been nothing short of amazing! It's durable enough to handle his aggressive chewing habits without falling apart or losing its appeal. He absolutely loves it and carries it around everywhere he goes. Theaky feature is an added bonus that keeps him entertained for hours on end. Not only does this keep him busy, but it also helps in maintaining his dental health by cleaning his teeth as he chews on it. I highly recommend this product to all pet parents who are looking for a reliable and long-lasting solution to their pets' destructive chewing habits.
Great product!
Highly recommend!
I've tried countless toys over the years for my pup who seems to have an insatiable desire to chew everything in sight! But this one? Wow, what a game-changer! It's incredibly tough yet still manages to be appealing with its fun squeaky noise - something which instantly grabs her attention every time she plays with it. What’s more impressive is how well-made and sturdy this thing is; she hasn't made even the slightest dent in weeks! Plus, I love that her breath smells fresher since she started using this regularly – an unexpected perk indeed!
my pup can't get enough of this thing!!
The squeaky noise is a hit! Lasts longer than other chew toys.
My dog has always been quite active - constantly running around and gnawing at anything within reach. Finding a suitable plaything was becoming quite challenging until we stumbled upon this fantastic squeaky chew toy! Its durability is remarkable; despite being subjected daily to vigorous biting sessions, there isn’t even the smallest sign of wear or tear on it yet after several weeks now!! My pooch simply adores the squeaking sound too; watching him get excited each time never fails to put a smile on my face 😊 Furthermore, I’ve noticed significant improvements in his oral hygiene ever since he started playing with this. I couldn’t be more pleased with this purchase!
cool
Impressive durability, even with constant chewing.