SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One fantastic benefit I’ve noticed since using it? Less fur around the house! All those loose hairs seem to stay in one place now – on their new favorite spot! And cleaning couldn't be easier with its washable design.
Quite cute, my doggo loves it
Very good product, it is already the second one I've bought.
This bed is everything! My pooch loves the soft, fluffy material. He's always lounging and napping on it. 🐾
Pretty good
I absolutely adore this dog bed. It's so warm and cozy, perfect for those chilly nights.
I've been on the hunt for a perfect bed for my four-legged buddy, and I must this plush dog kennel bed is just what we needed. The level of comfort it provides is unparalleled. It's soft and fluffy, making it an ideal spot for n and lounging. My pooch seems to love every inch of it! What I particularly appreciate about this product is its washable design. Keeping our pets' space clean can be quite a task, but with this machine-washable feature, maintaining hygiene has become effortless. Plus, despite being super cozy, the material is breathable which ensures that my pet stays cool when he needs to - no more overheating issues!
the breathable material is such a plus point. my furry friend doesn’t overheat when he’s snoozing away
perfect fit for my big boy thanks to the multiple sizes available. 🐕🦺
ok
it’s a cozy retreat for my fur baby during cold nights ❄️🐶
I've noticed a significant change in my dog's behavior since we got this plush kennel bed. He seems more relaxed and comfortable, spending most of his time lounging on it. The soft material coupled with its warm nature makes it the perfect for him to nap or rest.
so soft and fluffy, even I want one for myself! 😂
my senior dog has never been happier. this bed offers just the right amount of support
This plush dog bed is a dream true! It's cozy, warm and my pup seems to love it. Plus, the machine washable feature is a life-saver.
The breathability factor of this bed is commendable! Despite being super plush and cozy, my pet doesn't overheat. Plus, the fact that it's machine washable just adds to the convenience - keeping it clean is no longer a hassle!
High-quality materials, durable and long - this kennel bed ticks all the boxes. My pet adores its softness!
This bed has been an absolute hit with our large breed dog! It’s often hard finding beds that fit him comfortably but thanks to multiple sizes available here, he now enjoys maximum comfort in his perfectly sized plush haven.