SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i wasn't sure about this product at first, you know? i've tried many different brushes before but none of them worked as well as i'd hoped. then comes along this little gem of a glove - oh what joy it brought to both me and my furry friend! he purrs like crazy every time we have our grooming session which makes me think he loves it just as much as i do 😻 plus no more fur flying around when he shakes himself off after being brushed. we're both happier now thanks to this amazing invention.
This glove is a game-changer! My cat loves it and I'm impressed with how much hair it collects. It's easy to clean too!
My feline purrs like crazy when I use this grooming glove on her. Plus, no more fur flying around the house.
Being an owner of multiple cats can be quite challenging especially when they shed their fur constantly. However, since discovering these fantastic gloves things have become significantly easier! Not only are they easy to use but also very effective at removing loose hairs from their coats leaving them looking glossy and healthy. What’s more – the cats seem to enjoy the experience mistaking it for petting rather than grooming which is a bonus point in my book 👍
The best purchase for my cats! They enjoy their grooming sessions now and their coats look healthier than ever before.
ok
I never thought a tool could make such a difference. Now every day feels like spa day for my kitty - he absolutely loves it!
recommend
I never thought I’d get excited over something like a cat-grooming glove until I got one myself! Now every day feels like spa day for Mr Whiskers who seems more relaxed than ever before while getting groomed with these gloves on 💆♂️. The fur comes off so easily and the gloves are a breeze to clean too. It's like having a mini vacuum cleaner for my cat, except it also doubles up as his favorite massage tool! Can't recommend this enough.
This glove not only removes loose hairs effectively but also gives my cat a gentle massage which she seems to thoroughly enjoy.
Satisfactory
An absolute must-have for all cat parents out there! Easy to use, effective at removing hair, and loved by my furry friend.
No more struggling with brushes that don't work - this glove gets the job done effortlessly while making my cat feel pampered.
Excellent
the glove is just wow! i have an older cat who hates being brushed but she purrs away happily when i use the glove on her 😺 it’s super easy to use and does an amazing job at catching all the loose hair that would otherwise end up on my furniture... or in my food 🙄 plus cleaning it is a piece of cake - just peel off the hair and you're good to go. definitely worth every penny!
wow