SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
who knew that such a small task could be so insanely difficult? You'd think threading a tiny piece of string through an even tinier hole would be easy peasy lemon squeezy nope! It felt like I needed bionic vision just to get the job done. But then came along this lifesaver. Now there’s no more squinting till your eyes hurt or going bonkers because you’ve tried fifty times and still can’t get that darn thread through the eye of the needle. And trust me when I say this; nothing drives you up the wall faster than spending hours trying to do something as simple as threading a needle. Nowadays though? Piece of cake! This handy dandy tool has turned what used to be an exercise in frustration into child’s play. There's none of that eye-straining nonsense anymore; it does all the hard work for me now. And let's not forget about how much time it saves too! No longer am I wasting precious minutes (that turn into hours) battling with threads and needles – those days are long gone thanks to our star player here. So yeah, if you're tired of pulling your hair out every time you need to thread a needle then give this gadget a try.
I used to dread sewing because of threading needles. Not anymore, this tool is amazing!
👍 Love this! Makes threading needles a breeze, no more frustration.
My grandma loves it! She says it's the best gift's received in years.😊i never thought something so simple could make such a big difference. i'm impressed.
this thing is awesome!!! can't believe I've been struggling all these years without one.
it really works...no gimmicks or tricks...just pure convenience and ease.
Absolutely fantastic product - makes an annoying task effortless!
No more straining my eyes trying to get that tiny thread through the eye of the needle – what relief!
fine product
no more frustrations for me. this is a real time-saver.
I can't believe how much easier my sewing projects have become with this tool.
good
If you sew regularly and haven’t got one of these yet - do yourself a favour!
Absolutely brilliant! Makes threading a needle as easy as pie 😊