SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This pan is an absolute lifesaver when it comes to making breakfast! Crepes and sandwiches are now a breeze, no more sticking or burning. I'm honestly in love with this product! 😍
I've always struggled with making breakfast, especially when it comes to flipping pancakes or sandwiches. But this double-sided non-stick pan has completely changed that for me! Now I can easily flip my food without worrying about it sticking and burning. Plus the clean up is super easy which is a huge bonus for me.
Versatile and easy to clean - every cook's dream tool.
Fantastic
I was skeptical at first but oh boy does this double-sided pan deliver on its promises! It's so versatile, I use it for everything from grilled cheese to pancakes!
no fuss. easy clean up. makes perfect crepes every time. best kitchen gadget i've bought in years.
my kids love the sandwiches and crepes i make using this non-stick pan 👌 they're always asking for more which just goes to show how good it is.
Flipping food is effortless with this double-sided wonder.
super
Super impressed by the even heat distribution of this baking tool - my food cooks evenly every single time without any hotspots ruining the outcome.
Breakfast made simple and tasty with this non-st gem.
the joy of flipping your sandwich without losing half of it to the stove top...priceless 🤣 seriously though, great buy!
Recommend
This double-duty wonder has made my mornings so much easier. Plus, cleaning up after breakfast doesn't feel like a chore anymore thanks to its non-stick surface.
This double-sided baking tool has truly transformed my kitchen experience. From perfectly toasted sandwiches to flawlessly thin crepes, everything just slides right off the pan onto the plate - no spatula needed! And did I mention how easy it is to wash It's like having a professional grade equipment at home!
ok
Love this pan! My crepes have never been so perfect.Sandwiches right off, no sticking. A kitchen must-have!
unbeatable