SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this necklace! It's so stylish and really makes a statement. The lightning pendant is unique and adds a hip hop vibe to any outfit.
This piece of jewelry has become my go-to accessory for every occasion. It's just right mix of edgy and classy, with its sleek design and striking lightning pendant β‘
My friends keep asking me where I this cool necklace from! Its quality is top-notch, the chain doesn't tarnish or cause irritation on my skin which is super important for me π
I'm not usually into hip-hop style but this necklace caught my eye. Now it's one of my favorite accessories, it goes well with both casual wear and party outfits π
The pendant shines brilliantly in light giving off an appealing glow that catches everyoneβs attention. A great addition to my collection!
i love how versatile this necklace is... can be worn with anything... definitely would recommend!!! π
this was a gift from my girlfriend... she knows i love hip hop culture... awesome design guys!! π₯π₯π₯
love it
the chain length is perfect, sits exactly where i want it to....and oh boy does that lightning bolt shine β¨β¨β¨
good
itβs been a month and it still looks as good as new... no fading or tarnishing... quality stuff here people!!! πͺπͺπͺ
I love the hip-hop vibe of this pendant, but what really impresses me is its durability. Even after daily use, it remains in perfect condition!
This lightning pendant adds just the right amount of bling to my outfits without being too flashy - exactly what I was looking for π