SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always struggled with keeping my pool clean and was skeptical when I first heard about this rechargeable robot. But let me tell you, it has been a revelation! Not only does it save me an enormous amount of time that used to spend scrubbing and cleaning the pool myself, but also the level of is simply unmatched. The device works efficiently, navigating around the entire pool effortlessly, reaching every nook and corner. What impresses me most is its battery life - one charge lasts for several cleaning cycles which makes it super convenient Plus, not having to constantly buy batteries is a huge money-saver in the long run. It's easy to use as well; just set it up once and forget about it while it does all the work for you. My pool has never looked better or cleaner since using this product.
When it comes to pool cleaning, I've tried everything from manual scrubbing to hiring professionals. However, nothing has made my life easier than this rechargeable robot. It's efficient, easy to use and saves me so much time that I to spend on maintenance. The device navigates around the entire pool effortlessly, reaching every corner with precision. What impresses me most is its battery life - one charge lasts for several cleaning cycles which makes it super convenient! Plus, not having to constantly buy batteries is a huge money-saver in the long run. Setting up the device was also a breeze; just follow the instructions provided and you're good to go! My pool hasn't looked better or cleaner since using this product.
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Impressive life and cleaning power!
No more manual cleaning for me. Thanks to this little wonder.
i'm impressed with its speed and efficiency, great buy!
super happy 😃
Saves time and energy, worth every penny spent.
Honestly one of the best investments I've made recently.
Best
The rechargeable feature is a huge plus.
This robot makes cleaning the pool so much easier. Love it!
Top-notch product, cleans like a pro.
No more hassle of manual cleaning, this is an absolute time-saver.
this little guy does wonders in my swimming pool
👍
Great product, my pool is always clean now.
The rechargeable feature saves me a lot on batteries!
Effective
A+ cleaner!
works like magic
this device has made my life easier, love its efficiency
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Saves your nerves, that's what most important!
stunned
Should order another one just in case...
🤗🤗🤗
no instruction needed, really easy to use
So far so good
This gadget takes care of all the hard work for me - no more scrubbing or sweeping the pool myself!
Leave your scepticism aside and try this!
it's spotless clean
Years of cleaning the pool by myself and now I have this beauty! 100% perfect job
finally, a long-deserved rest...
ok
Mighty gadget!
this device has made my life easier, love its efficiency
Second robot at my house now, this one never disappoint me.
10/10
good for every pool lover
Crazy, right? But believe me you're gonna love this.
My pool has never looked better!
also can we mention the design? looking pretty!
perfect!
I don't have to lift finger now
invest in this and save your back from aches
No more money on batteries or professionals - this product does it all!
One charge lasts for several cleaning cycles
My neighbors are so jelly now!
😍😍😍