SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the photo is tiny but it will be useful to bathe my dogs. Has a compartment to add soap or shampoo.
Very lovely brush! Softtoo 😍 Used it on my pet already and the entire bathing session was beautiful
This soft brush is so gentle on my pup's skin. It dispenses shampoo evenly, making bath time a breeze! 🐾
Good product, easily handled and very soft For pets I recommend it widely. Soft bristles and good space to put shampoo
I love how this silicone brush massages and cleans at the same time. Plus, it’s super easy to store with its hang hole.
recommend
i've tried different brushes for bathing my cat but none compare to this one. it's very gentle yet effective in cleaning her fur.
The built-in shampoo dispenser is such a smart feature! I can tell that I'm using less product now which saves me money 💰
Good profuct
Excellent
It's lightweight, portable and does an amazing job in keeping my dog clean without irritating his sensitive skin.
Very beautiful😍I love
this tool has made our bath times more enjoyable and efficient. no more struggling with separate bottles of water and shampoo!
ok
It came out super! It's easier to bathe my little guys like that.
Having a short-haired pet means frequent baths – thankfully, this versatile brush makes the process much easier and faster 👍
it feels sturdy yet gentle when brushing through my kitten’s coat. plus i like that i can easily empty out any leftover water or soap after use.
It feels very soft is silicone, you have to try it to see how it goes
Very nice to bathe pets and the best has a compartment for soap or shampoo
effective
This convenient little gadget has been such a help during grooming sessions - it dispenses just the right amount of foam for thorough cleansing.
excellent
Great design, durable material... And most importantly, my puppy loves it! The soft bristles turn bath time into a soothing massage session 🐶💕
love
At first glance it looks good, maybe A little small.