SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I found the beautiful, shiny clasp and perfect very resistant, there is no way for the animal to open. The rhinestones are well shiny loved🥰🥰🥰10/10
Exact size
Superb
🌟 Absolutely love this collar! The stainless steel is so durable and it looks really sleek on my pup. Plus, the jeweled feature adds just the right amount of bling.
Beautiful chain. Make sure to measure dogs neck to get best results
I'm impressed with how well this collar suits all breeds and sizes. It's a basic design but it still manages to make my dog look like royalty!
Looks very nice.
Durable
This collar has been perfect for all seasons - whether we're out in the sun or winter snow, it holds up beautifully. Very satisfied with this purchase.
good quality
My Pug approves that He like it! It looks amazing and what more important doesn’t looks „cheap” . We absolutely love it! Great for a gift for fury friends!
Got this as a gift for my sister's dog, she loves it! Says its solid pattern complements her pet perfectly without being too flashy.
recommend
i was skeptical at first because i thought metal would be uncomfortable but wow was i wrong. great quality and surprisingly comfy according to my fur baby!
nice
Absolutely no complaints here! This collar isn't customizable but honestly, I think that's part of its charm. It offers such a classic look that fits any dog.
I am quite happy.🔥👍
Very cute
ok
my chichuahua look beautiful although a little tight
The simplicity of not having any complicated tech attached is refreshing...it’s just your good old reliable collar made from premium materials 👍
this one does exactly what you need it to do: stays put looks good doesn’t irritate their skin even after wearing for long periods 🐕🦺
satisfactory
The product is as described