SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never knew I needed this minimalist coffee stand until I got one. It's been a revelation in my kitchen, not just because of the way it makes coffee, but also due to its beautiful design. The simplicity and elegance of this product are truly commendable - no flashy gimmicks or unnecessary features, just pure functionality. Every morning now begins with me enjoying the process of manually making my pour over coffee. There's something therapeutic about it that no machine-made brew can replicate. Plus, the taste is phenomenal! If you're a lover of good coffee like me and appreciate minimalistic design, then this is an absolute must-have.
What a fantastic find!
Effortless to use, sleek design. Perfect addition to my morning routine!
As someone who values both aesthetics and functionality equally in their kitchenware, discovering this minimalist pour over stand was nothing short of serendipity for me! Its sleek yet sturdy construction adds a touch of sophistication to my countertop without taking up much space – which is always a bonus in any modern kitchen setup where every inch counts. But beyond its looks lies its true strength: providing consistently great-tasting coffee effortlessly every time you use it! No more fussing around with complicated machines early in the morning; instead I get to enjoy brewing myself a fresh cuppa while soaking in the calming ritual that comes along with using this stand.
really good
Aesthetically and functional - makes a great cup every time.
In today’s world where everything seems overly complicated and cluttered by technology, having something as simple yet effective as this minimalist pour over stand has been such an unexpected delight. Its clean lines and unadorned form make for an appealing sight first thing in the morning when all you want is your caffeine fix without having to navigate through complex machinery or instructions manuals – trust me on that one! And let’s not forget about how amazing your homemade coffee tastes when brewed using this method... there’s just something inherently satisfying about being able to control each step involved from measuring out your favorite beans right down pouring hot water over them, all while knowing that the end result will be nothing short of perfect.
good
ok