SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of delurian.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of delurian.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First off, what really caught my eye about this little beauty was its compact size. I mean, we're talking pocket-sized here! It doesn't take up much space at all which makes it super easy to carry around on those long treks through the wilderness. Plus, being lightweight means you hardly even notice you're carrying it until you need it - then boom! There it is ready and waiting. Now onto the main event – that whopping 300m range! This feature has totally blown me away every single time I use the device. The clarity of images over such a distance in pitch-black conditions... well, let’s just say it’s out of this world! I can’t stress enough how awesome this feature is for someone like me who loves getting up close and personal with nature without disturbing our furry or feathered friends’ natural habitats or behaviours. With this bad boy in hand, I'm able to see critters from afar without scaring them off - talk about having your cake and eating it too! And as if all these features weren't enough to get excited about already... did I mention how perfect this piece of kit is for nocturnal escapades? Whether you’re into stargazing or animal watching under the moonlight 🌙 , trust me when I say that everything looks so much better through the lens of this nifty gadget. Definitely worth buying!
I'm a security officer and this monocular infrared device has been an excellent addition to my gear. It lets me see clearly in complete darkness at a distance of up to 300 meters - truly impressive!
highly recommend
This gadget is simply fantastic! The clarity of vision even in pitch black conditions blew me away...literally didn't expect such performance from something so small.
Compact, lightweight yet powerful. This device has exceeded all my expectations!
The best part about this product? No more squinting or straining eyes trying to make out shapes in the dark. With its 300 meter range, I can now spot anything effortlessly during my nighttime strolls.
A must-have for night-time explorers! Clear vision, great range... I'm impressed.
got mine last week...and wow!! 👏 perfect for those who enjoy camping or star gazing like myself..the viewing distance is amazing plus easy to carry around too..definitely worth every penny 😊
satisfactory
What a fantastic piece of equipment! The infrared function is so clear and the 300m range is more than enough for my night-time hiking trips.
An excellent tool providing clear images even in pitch-black conditions. Love it!
ok
I've been using this device for a couple of weeks now, and it's truly impressive. It's compact, lightweight but delivers such powerful vision in darkness. Highly recommend!
So pleased with this purchase! Now I can easily observe nocturnal animals without disturbing them or straining eyes trying to see in the dark.